Terms & Conditions

Last updated: August 2026

Welcome to the website of Heritage Hotel Casa Blanka.

These Terms & Conditions govern the use of this website and provide general information concerning reservations and services offered by Heritage Hotel Casa Blanka.

By accessing or using this website, you acknowledge that you have read and understood these Terms & Conditions.

1. About Us

This website is operated in connection with:

Heritage Hotel Casa Blanka
Obala kralja Tomislava 9
21300 Makarska
Croatia

Email: info@casablankamakarska.hr
Telephone: +385 (021) 611 127

Legal operator: [LEGAL COMPANY / OPERATOR NAME]
OIB: [OIB]
Registered office: [REGISTERED ADDRESS]

The legal operator details above must be completed before publication.

2. Use of This Website

This website is provided to give visitors information about Heritage Hotel Casa Blanka, its accommodation, facilities, services, location and related offers, and to provide access to our official online reservation system.

You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation, security or availability.

You must not attempt to gain unauthorised access to the website, its systems or data, introduce malicious software, misuse website functionality or use the website for fraudulent or unlawful purposes.

3. Website Information

We make reasonable efforts to ensure that information published on this website is accurate, complete and up to date.

However, information relating to accommodation, services, photographs, descriptions, availability and other website content may be updated from time to time.

Photographs and visual materials are intended to provide a fair representation of the hotel and its accommodation. Individual rooms within the same category may differ in certain architectural, decorative or layout details, particularly due to the heritage character of the property.

Where information displayed on the website differs from the specific conditions presented during the reservation process, the conditions expressly presented and accepted for the individual reservation will apply, subject to mandatory applicable law.

4. Reservations

Online reservations for Heritage Hotel Casa Blanka are made through our official online booking system.

Official Casa Blanka Booking System

Room availability, rates and booking conditions are displayed during the reservation process.

A reservation is considered confirmed once the booking process has been successfully completed and a booking confirmation has been issued.

Guests are responsible for ensuring that the information provided when making a reservation is complete and accurate.

5. Rates and Prices

Rates may vary depending on the selected dates, accommodation category, length of stay, availability and applicable offer.

The price and included services applicable to an individual reservation are those displayed during the booking process before confirmation.

Any applicable taxes, fees or additional charges will be presented in accordance with applicable requirements.

Rates and availability may change until a reservation has been confirmed.

6. Payment

Payment requirements may vary depending on the selected rate or offer.

Any applicable deposit, advance payment, payment deadline, card guarantee or other payment condition will be presented before the reservation is confirmed.

By completing a reservation, the guest accepts the payment conditions applicable to the selected rate.

7. Cancellation, Modification and No-Show

Cancellation, modification and no-show conditions may vary depending on the rate or offer selected.

The applicable conditions, including any cancellation deadlines, charges, refund conditions or restrictions, are displayed during the booking process before confirmation.

By completing the reservation, the guest accepts the conditions applicable to that reservation.

For further information, please refer to our Booking & Cancellation Policy and the conditions included in your booking confirmation.

8. Special Requests

Guests may submit special requests when making a reservation or by contacting the hotel directly.

We will make reasonable efforts to accommodate such requests, but they are subject to availability and cannot be guaranteed unless expressly confirmed by the hotel.

Additional charges may apply to certain requests or additional services. Where applicable, the guest will be informed accordingly.

9. Check-In and Check-Out

Applicable check-in and check-out times will be communicated through the booking process, booking confirmation or directly by the hotel.

Guests are responsible for planning their arrival accordingly and contacting the hotel where assistance or alternative arrangements may be required.

Early check-in and late check-out are subject to availability and may incur an additional charge where applicable.

10. Guest Responsibilities

Guests are expected to respect the property, its facilities, other guests, employees and applicable hotel rules throughout their stay.

Guests may be held responsible, in accordance with applicable law, for damage caused intentionally or through negligence to hotel property, furnishings, equipment or facilities.

Any additional hotel rules communicated to guests during the booking process, before arrival or during their stay form part of the conditions applicable to the use of hotel facilities and services.

11. Adults-Only Policy

Where Heritage Hotel Casa Blanka operates as an adults-only property, the applicable minimum guest age and any related restrictions must be clearly stated during the reservation process.

Guests are responsible for ensuring that all persons included in the reservation satisfy the applicable age requirements before completing the booking.

Before publishing this clause, the hotel should insert and confirm the exact minimum age requirement.

12. Smoking

Smoking is prohibited in designated non-smoking rooms and other areas where smoking is not permitted.

Guests are expected to comply with all smoking restrictions communicated by the hotel and applicable Croatian legislation.

13. Accessibility and Heritage Building

Heritage Hotel Casa Blanka is located within a historic building.

Certain architectural characteristics of the property may affect accessibility. As indicated for relevant accommodation categories, some upper floors may be accessible by stairs only.

Guests with reduced mobility or specific accessibility requirements are encouraged to contact the hotel before booking so that we can provide accurate information regarding the suitability of available accommodation and facilities.

14. Third-Party Services and Websites

Our website may contain links to third-party websites or use external services, including the online reservation system, maps, social media or other functionality.

Third-party websites and services operate under their own terms, privacy policies and practices.

Heritage Hotel Casa Blanka is not responsible for the content, availability or independent practices of third-party websites, except where responsibility cannot legally be excluded under applicable law.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, design elements and other original materials, is owned by or lawfully used by Heritage Hotel Casa Blanka or the relevant rights holder.

Website content may not be reproduced, distributed, modified, published or used for commercial purposes without prior permission from the relevant rights holder, except where permitted by law.

16. Website Availability

We aim to keep the website accessible and functioning correctly.

However, uninterrupted availability cannot be guaranteed. Access may occasionally be interrupted due to maintenance, technical issues, security measures or circumstances outside our reasonable control.

We may modify, update or temporarily suspend parts of the website where reasonably necessary.

17. Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, Heritage Hotel Casa Blanka will not be responsible for indirect losses arising solely from the use or temporary unavailability of this website where such losses could not reasonably have been prevented.

The rights available to consumers under mandatory Croatian and European Union law remain unaffected.

18. Privacy and Cookies

Personal data collected through this website or in connection with our services are processed in accordance with our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

Where consent is required for optional cookies or similar technologies, you can provide, refuse or withdraw that consent through the cookie management options available on our website.

19. Written Complaints

Guests and consumers may submit a written complaint regarding the services provided by Heritage Hotel Casa Blanka using the contact details provided on this website or by submitting a complaint directly at the hotel.

Email: info@casablankamakarska.hr

Address:
Heritage Hotel Casa Blanka
Obala kralja Tomislava 9
21300 Makarska
Croatia

We will acknowledge receipt of a written complaint without delay and provide a written response within the period prescribed by applicable Croatian consumer protection legislation.

20. Applicable Law

These Terms & Conditions are governed by applicable laws of the Republic of Croatia and relevant directly applicable European Union legislation.

Nothing in these Terms & Conditions is intended to deprive a consumer of mandatory rights or protections available under applicable law.

Where mandatory consumer protection rules provide rights that cannot legally be excluded or restricted by contract, those rules will prevail.

21. Changes to These Terms & Conditions

We may update these Terms & Conditions where necessary to reflect changes to our website, services, business practices or applicable legal requirements.

The current version will be published on this website together with the date of the latest update.

Changes will not retrospectively alter the terms of an already confirmed reservation unless permitted by law and appropriately agreed or communicated.

22. Contact

For questions regarding these Terms & Conditions, reservations or your stay, please contact: